top of page


We are currently accepting applications for a part-time, casual position Administrative Assistant 

Are you a proactive, detail-oriented individual with a passion for helping people and making a positive impact? South Okanagan Counselling invites you to join our exceptional team as an Administrative Assistant.

This role is one part client care, one part general office support and administration, and one part community engagement.
20 hours a week to start: Monday to Thursday 10am to 3pm. Opportunity to grow within the role for the right candidate.

Why Choose Us?

  • Competitive Compensation: Pay is starting at $22-25 per hour to start (based on experience).

  • Supportive Environment: Experience a warm and caring atmosphere where personal growth is encouraged.

  • Personal Development: Access to ongoing training and development opportunities in clinical counselling office management.

  • Meaningful Impact: By joining our team, you'll play a crucial role in providing support to individuals and families within our community, making a real difference in their lives.

About Us

South Okanagan Counselling  (SOC) is a thriving group practice in central Penticton, offering counselling services both online and in-person. We are a fee-for-service private group practice specializing in individual, couple, and family therapy for children, teens, and adults. We are also a teaching clinic with a regular rotation of student therapists who are learning the practice of therapy. At SOC we believe in fostering collaborative, caring relationships to create a healthy workplace and ensure continuity of care for our clients.

Our Core Values

  • Invested: We are deeply invested in both our clients and our team, and are in this for the long run to truly make a positive impact in people's lives (and the community as a whole).

  • Collaborative: We are in this together. Both within therapy with our clients and throughout the practice, each decision is made thoughtfully, objectively, and collaboratively.

  • Person-Centered: We see and hear you! We are committed to providing both a client-centered and contractor-centered work environment where you feel seen and heard.

Your Role and Responsibilities
As our Administrative Assistant, you will play a pivotal role in providing front desk and operations support to our group counselling practice. Your responsibilities will include (but are not limited to):


  • Assisting Registered Clinical Counselors and Registered Social Workers with client bookings, payments, and administrative tasks.

  • Providing compassionate and attentive service to clients through phone, email, and in-person communication.

  • Conducting intake calls with prospective clients and maintaining quality assurance.

  • Ensuring the maintenance of clinical files and managing booking software.

  • Invoicing & collecting client payments

  • Monitoring office supplies & placing orders as needed

  • Assisting with marketing projects including posters, social media posts, newsletters, and community engagement.

  • Liaise effectively and adaptably between associates, directors, other admin staff, and clients.

  • Work with our CRM to set up workflows and automations.

What We're Looking For
We're seeking an individual who ...

  • Is exceptionally organized, forward-thinking, and possesses an entrepreneurial mindset.

  • Has a genuine passion for helping others, a lot of empathy, and genuinely enjoys interacting with people with excellent communication skills.

  • Is a self-starter, quick learner, and is proficient in use of technology, being able to gain proficiency in new platforms quickly.

  • Has incredible attention to detail, ability to stay focused on highest priority tasks, and is always thinking a few steps ahead.

  • Ability to work with confidential information

  • Dynamic and self-motivated with the ability to work both independently and collaboratively.

  • Is proactive, organizes tasks well, and responds in a timely manner.

  • Strong communication skills via email, over the phone, and in-person, with the patience and compassion to handle challenging situations.

  • Ability to handle multiple tasks simultaneously and thrive in a self-paced environment.

  • Show up with energy, enthusiasm, curiosity, and a willingness to learn and grow with the role.

  • Shows awareness of the environment, taking initiative in the small tasks that need to be attended to, and ensuring the work environment is tidy and always attended to.


  • 1 to 2 years of experience in client-care and customer service, preferably in a medical office setting.

  • High school diploma or equivalent required; additional relevant education or certification is an asset.

  • Proficient in Google Workspace, experience with Zoho and JaneApp is a big bonus.

  • Comfortable talking about mental health.

  • Experience/background in counselling/mental health, healthcare, or psychology is an asset.

Application Process
Please email your resume and cover letter with the title: "I would love to be your new Administrative Assistant" to

We appreciate your interest in joining our team and thank all applicants for their submissions. Only those who complete all application requirements will be considered.

Associate Clinical Counsellor: Text
bottom of page